Privacy Policy

Last updated: February 19, 2025

Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website.

We comply with privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and GDPR, as well as applicable US laws such as the California Consumer Privacy Act (CCPA) and the Childrens’ Online Privacy Protection Act (COPPA).

Information We Collect

• Personal Information: Name, email address, phone number, and other details you provide when contacting us.
• Non-Personal Information: IP address, browser type, device information, and browsing behavior on our website.
• Cookies and Tracking Technologies: To enhance user experience and analyze website traffic.

How We Use Your Information

We use the collected information for purposes such as:

• Providing and improving our services.
• Responding to inquiries and customer support requests.
• Sending promotional emails (if you have opted in).
• Enhancing website security and functionality.
• Complying with legal obligations under Canadian and US privacy laws.

The Company may use personal data for the following purposes:

• To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • Messaging frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, text STOP.
  • For assistance, text HELP or visit our website at https://www.senezco.com.
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
• To attend and manage your requests to us.

Sharing Your Information

We do not sell or rent your personal information. However, we may share information in the following cases

• With service providers assisting in website operations.
• If required by law, leagal proceedings, or law enforcement requests.
• In case of a business transfer (e.g., merger, acquisition).

Data Security

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails
• Disable cookies through your browser setting

You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our website.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

Third Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Retention of Your Personal Data

The Company will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or we are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including personal data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Security of Your Personal Data

The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Analytics

We may use third-party providers to monitor and analyze the use of our website.

• Google Analytics

  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

  You can opt-out of having made your activity on the website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an udated effective date.

SMS Consent and Terms & Conditions

Information obtained as part of SMS consent will not be shared with or sold to third parties or affiliates for marketing purposes. If you have consented to receive text messages from SenezCo you may receive texts in response to your questions or projects, or if you have applied for employment with SenezCo you may receive text messages about your application for employment. Message rates may apply and messaging frequency may vary. You may opt out at any time by texting STOP. For assistance, text HELP or review our Privacy Policy https://www.senezco.com/website/privacy-policy. 

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By visiting this page on our website: https://www.senezco.com/website/privacy-policy